Cancellation & Refund Policy

At Simone Laraway Vocal Coach, I understand that plans can change. This policy is designed to be fair to both you and my business while ensuring appointment times are managed effectively.

Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice wherever possible.

Appointments cancelled with sufficient notice can usually be rescheduled to another available time.

Late Cancellations

Appointments cancelled with less than 24 hours' notice may be charged in full, as it is often difficult to fill the reserved appointment slot at short notice.

Missed Appointments (No-Shows)

If you do not attend your scheduled session without prior notice, the session will be considered forfeited and is generally non-refundable.

Late Arrivals

If you arrive late for your appointment, the session will still end at the originally scheduled time to avoid delaying other clients.

Where possible, I will do my best to make the most of the remaining session time.

Refunds

Refunds are considered on a case-by-case basis.

Refunds are generally not available for:

• Missed appointments

• Late cancellations

• Completed coaching sessions

• Digital products or downloadable resources once access has been provided

If Simone Laraway needs to cancel a session due to unforeseen circumstances, you will be offered either:

• A full refund for that session, or

• The opportunity to reschedule at a mutually convenient time.

Coaching Packages

Coaching packages are designed to be completed within the agreed programme period.

Unused sessions may expire after the agreed timeframe unless otherwise arranged.

Package refunds are not normally offered once the programme has begun.

Technical Issues During Online Sessions

If an online session is interrupted due to technical difficulties beyond your control, every effort will be made to reconnect or reschedule the remaining time at no additional cost.